How do I schedule a tour at Flats at Jackson Square
You can schedule a tour of our Oak Ridge apartments directly through our website or by calling our leasing office. We offer both in-person and self-guided tour options so you can explore our community at your convenience.
What do I need to apply for an apartment?
To apply, you will need:
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•Government-issued photo ID
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•Proof of income (typically 2.5–3x monthly rent)
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•Completed online application
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•Application fee
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All applications are processed promptly, and most approvals are completed within 24–48 hours.
Do you offer short-term leases?
Yes. We offer 6-month and 12-month lease options based on availability. Shorter lease terms may be available for a premium. Contact our leasing team for current options.
Do you offer furnished apartments in Oak Ridge?
Select units may be available furnished. These are popular among professionals relocating to {{ community.city }}, including those working at Oak Ridge National Laboratory and other major employers. Please inquire about current furnished availability.
What is included in the rent?
Your rent includes:
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•Modern, updated apartment home
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•In-unit washer/dryer combo
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•Professional on-site management
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•24-hour emergency maintenance
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•Community amenities
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Utilities are billed separately.
Are you a pet-friendly apartment community?
Yes! {{ community.name }} is a pet-friendly community in {{ community.city }}.
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We welcome cats and dogs with:
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•Pet fee (one-time)
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•Monthly pet rent
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•Breed restrictions may apply
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With nearby parks and walking areas, our community is ideal for pet owners.
How much is the security deposit?
Security deposits vary based on application screening results. Deposit alternatives may be available for qualified applicants.
What type of apartments do you offer?
We specialize in thoughtfully designed 1-bedroom apartments in {{ community.city }}, {{ community.state }}. Our homes are intentionally efficient in layout, offering:
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•Modern finishes
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•Updated kitchens
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•Efficient use of space
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•Lower overall utility costs
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Our apartments are ideal for professionals, couples, and residents seeking high-quality, low-maintenance living.
Are washer and dryers included?
Most apartments at {{ community.name }} includes an in-unit all-in-one washer/dryer combo for your convenience. Please inquire about current availability.
📦 How are packages delivered? Are there secure package lockers?
At {{ community.name }} we understand how important secure and convenient package delivery is — especially with frequent deliveries from Amazon, USPS, UPS, and FedEx.
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Beginning in March, all three buildings will feature electronic parcel lockers designed to safely receive and store your packages until you’re ready to pick them up.
Here’s how it works:
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•Carriers (Amazon, USPS, UPS, FedEx) deliver directly into the secure locker system
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•You receive a notification with a unique access code
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•Retrieve your package at your convenience
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•No waiting at the office and no packages left at your door
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These electronic parcel lockers provide:
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•🔐 Secure delivery and theft prevention
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•📱 Automated delivery notifications
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•⏰ 24/7 access convenience
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•📦 Organized package management for all three buildings
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As one of the most professionally managed apartment communities in {{ community.city }},{{ community.state }}, we are continually investing in improvements that enhance resident convenience and security.
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If you have questions about package delivery at our Oak Ridge apartments, our leasing team is happy to help.
How do I submit a maintenance request?
Residents can submit maintenance requests through the online resident portal. For emergencies, we provide 24-hour emergency maintenance service.
What qualifies as a maintenance emergency?
Emergencies include:
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•Active water leaks
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•No heat during cold weather
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•Electrical hazards
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•Fire or safety concerns
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For non-emergency issues, we respond during regular business hours as quickly as possible.
Is parking available?
Yes, on-site parking is available for residents. Parking is first-come, first-served. We encourage residents to register vehicles with the leasing office.
Do you allow smoking?
{{ community.name }} is a non-smoking community. Smoking is not permitted inside apartments or within designated community areas.
Where is Flats at Jackson Square located?
We are conveniently located at:
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{{ community.address }}
{{ community.city }},{{ community.state }} {{ community.zip_code }}
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Our community is minutes from:
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•Oak Ridge National Laboratory
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•Downtown Oak Ridge
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•Shopping and dining
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•Major employers
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•Outdoor recreation and parks
Are you close to ORNL?
Yes. {{ community.name }} is one of the most conveniently located apartment communities near Oak Ridge National Laboratory, making us a top choice for scientists, engineers, and contractors relocating to the area.
What makes Flats at Jackson Square different from other Oak Ridge apartments?
Our community stands out because we focus on:
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•High-quality interiors
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•Efficient, modern layouts
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•Strong customer service
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•Professional on-site management
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•A quiet, well-maintained environment
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We intentionally prioritize resident experience and long-term satisfaction.
When will I receive my renewal offer?
Renewal offers are typically sent 60–90 days before lease expiration. Our goal is to provide competitive renewal pricing while maintaining community stability.
Can I transfer to another unit?
Yes, transfers may be available based on inventory and lease terms. Contact the leasing office for details.
